Facilitation
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Practice Suggestions for Facilitators
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Robert Stains recommends that dialogue facilitators try
to stay out of the participants' conversation as much as possible.
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William Ury explains how outsiders can facilitate the development and coordination of many different third-sider roles. This he calls "meta mediation."
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Laura Chasin talks about
using feedback from participants to improve the design of dialogue groups.
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Silke Hansen of Community Relations Service recommends that mediators often play more of a facilitative role.
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Laura Chasin recommends that dialogue facilitators be honest about their own views rather than claiming to be neutral.
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Suzanne Ghais suggests that setting an agenda and identifying goals to be accomplished can be an important part of intervention.
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Sallyann Roth describes the "Focused Pause" technique as a useful tool for dialogue facilitators.
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Sallyann Roth suggests that an effective facilitator will become almost invisible. The dialogue group should feel that it's doing its own work.
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Sallyann Roth suggests that facilitators should be mindful of the gap between intentions and effects.
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Robert Stains of the Public Conversations Project gives advice for dialogue practitioners.
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Laura Chasin recommends that the first phases of dialogue proceed in a highly structured fashion.
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Robert Stains discusses how to facilitate when you strongly disagree with some or all of the parties in the dialogue.
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Robert Stains talks about how he establishes groundrules for dialogue in very tense situations.
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Suzanne Ghais believes conflict assessment is an important part of facilitation.
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Frank Blechman suggests that facilitators can
play bad role models as well as good to change parties' behavior.
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Frank Dukes observes that the presenting problem is seldom the real problem.
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Nancy Ferrell says one job of a facilitator is to model good process so the clients eventually can handle things themselves.
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Facilitator Characteristics
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Frank Blechamn suggests that what makes him most successful as an intervenor is lowering expectations.
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Specialized Forms of Facilitation
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Sarah Cobb describes the process of "narrative facilitation."
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Frank Blechman talks about the role of facilitators in public processes.
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Herb Kelman describes how problem solving workshops differ from other kinds of third-party processes, and describes the process he uses in detail.
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Frank Blechman talks about the methods he used to facilitate a negotiation among technicians.
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S.Y. Bowland talks about third party cultural competency.
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Case Examples
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Mark Gerzon explains his facilitation of the U.S. Congressional Retreats.
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Mark Gerzon reflects on the importance of symbols of power in his facilitation of a U.S. Congressional retreat.
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Mark Gerzon explains that empathy, dialogue and humanization are terms not often associated with the U.S. House of Representatives, but all of these elements are what emerged during a retreat for Representatives from both sides of the aisle. He also designed and helped facilitate the process.
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This is the full story of Mark Gerzon's facilitation of the U.S. Congressional Retreats. Much of this is duplicated in other segments, but for those wanting the "whole story," it is here.
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Laura Chasin describes a high-profile dialogue on abortion that taught both the parties and the facilitators a lot.
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Maire Dugan discusses her dialogue and envisioning workshops.
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