Introduction: Civil rights mediator Nancy Ferrell always aims to make systemic changes.


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Systemic Change
Nancy Ferrell
Former CRS Mediator, Dallas Office

[Full Interview]

The other thing, in terms of the regent's response [in a university conflict], is we always went toward systemic change. Once we responded to any kind of immediate danger, we started looking for systemic response and not just fixing the incident, but looking at the systems that were there and how we needed to deal with them.


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