Introduction: Nancy Ferrell explains how empathy is necessary for successful relationships and successful mediation.


This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Empathy
Nancy Ferrell
Former CRS Mediator, Dallas Office

[Full Interview]

One of my decisions about whether they were ready to meet at the table was whether or not I could get any glimmer of empathy from all sides, however many sides there were. If I couldn't get some awareness or sensitivity to other party's position, I was reluctant to go to the table. I might continue shuttling back and forth and come up with some kind of an agreement, but if you can't create empathy, you can't have a relationship. Without that, mediation is not going to work. If there's no reason for us to relate, there's no reason for me to empathize with you.


Beyond Intractability Version II
Copyright © 2003-2006 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Research Consortium, University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303)492-1635; Fax: (303)492-2154; Contact