Process Frames
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Competitive vs. Cooperative Approaches to Conflict
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Morton Deutsch explains one of his basic principles of conflict resolution: how to get people to approach a conflict cooperatively rather than competitively.
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Framing Differences
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Suzanne Ghais suggests that language plays a role in the way parties approach mediation.
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Leo Smyth talks about how framing influences conflict assessment.
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Susan Dearborn talks about how metaphors can hinder productive discussion.
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Roy Lewicki describes the different ways parties to environmental conflict framed the situation, and how these frames influenced what happened.
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Cultural Differences
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S.Y. Bowland talks about African American's lack of trust in the American justice system and its processes.
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Jayne Docherty of Eastern Mennonite University points to varying types of rationality to explain differences in the way parties frame conflict.
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Brazilian economist Olympio Barbanti talks about shortcomings of US conflict resolution models in the developing world.
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Leo Smyth recommends that mediators avoid imposing their preconceived notions about the goals of intervention.
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Sanda Kaufman observes that Westerners expect very quick results when it comes to conflicts and their resolution.
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Elise Boulding on getting in the disputants' frame of mind.
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Jayne Docherty of Eastern Mennonite University recommends that interveners engage in self-analysis exercises in order to better understand their own worldviews.
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S.Y. Bowland tells a story of confusion about what mediators do and
what they do not do.
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